Support

[base] is an inner-practice companion for a small circle. If something isn’t working, or you just have a question, write to us — a person reads it.

Common things

My alarm didn’t go off. [base] schedules alarms with the operating system, so they ring even offline — but iOS needs permission first. Check Settings → [base] → Alarms on your phone. If a nudge shows as off after you set it, permission was declined or later withdrawn; switch it on again and allow the prompt.

I don’t have a circle code. Codes come from the person who invited you. You can also create an account with an email address instead — on the welcome screen, choose “Already have an account? Sign in”, then sign up.

I lost my practice after reinstalling. If you joined with a circle code and never added an email, your practice lives only on that phone. Adding an email and password in Settings → “Keep your practice safe” backs it up from then on — same account, nothing lost.

Text reminders aren’t arriving. Check the number in Settings → Text reminders is still verified. Delivery isn’t available in every country; if yours isn’t covered, the alarm and notification nudges work everywhere.

I want my data, or I want it gone. Deleting is instant and needs no one’s help: Settings → Delete account. It removes your account and everything attached to it, permanently. For a copy of your data or anything else, email us.

Privacy

What [base] stores, where it lives, who else touches it, and your rights: read the privacy policy.

Reporting something serious

If you’re worried about safety, or something in the app produced a response that troubled you, please tell us at hi@base.love. [base] is a practice companion, not a therapist or a crisis service — if you need support right now, please contact a mental health professional or your local crisis line.